Privacy Policy

1. Who this policy covers

This policy applies to ai.kyperx.com and to personal information collected through it. KyperX AI is the commercial AI business of KyperX and is operated by KyperX Pty Limited, an Australian private company, ABN 59 619 985 036 (“KyperX AI”, “we”, “us”).

It does not cover other KyperX websites, which publish their own policies, or any separate agreement governing a client engagement. Where a signed engagement agreement addresses the handling of your information, that agreement governs the engagement and this policy governs the website.

2. What we collect

We collect only what the site actually requires. This website uses no cookies for analytics or advertising, no advertising trackers and no third-party marketing scripts. It does use cookieless, aggregate website analytics provided by our hosting provider, described in the table below. If that changes, this policy will be updated before the change takes effect.

Personal information collected through ai.kyperx.com
Source	What is collected	Why
Enquiry forms	Name, company and business email address; on our international and general contact forms, your country or region; optionally your role and phone number; the engagement or enquiry type, project stage, timeframe and, if you choose, an indicative budget; and the free-text description of your requirement. Attached automatically: the page you enquired from, whether that page is for Australian or international organisations and the currency its prices are shown in (for the general contact form, taken from the last engagement page you viewed during the visit, if any), the page you first arrived on during that visit, the referring website (without its query string), any campaign parameters in the link you followed (such as utm_source), and the time of submission.	To read, assess and reply to your enquiry, to hold the context of the conversation that follows, and to understand which pages and channels lead to enquiries.
Direct email	Your email address, your name as it appears on the message, and whatever you choose to include in it.	To read and reply to your message.
Server and security logs	Basic technical information necessarily processed to serve and protect the site: IP address, request time, page requested, referring page and browser user-agent.	To serve the site, maintain security, prevent abuse and diagnose faults. Not used to build a profile of you.
Website analytics	The page visited, the referring page, and the approximate location (country), browser, operating system and device type of a visit, recorded without cookies. Also the selection of certain links and buttons, and whether an enquiry form was started, sent or returned an error, recorded without anything typed into the form.	To understand in aggregate which pages are used, how visitors find the site and whether the enquiry forms work. Not used to identify you or to track you across other websites.
Browser storage	Three short-lived values in your browser’s session storage: the enquiry type you selected before reaching the contact page; the page you first arrived on during the visit, with the referring website and any campaign parameters; and the last engagement page you viewed, with its market.	To pre-select the enquiry type, and to attach how you reached the site and what you were looking at to an enquiry if you send one. None is a cookie; all are cleared when the browser session ends, and they reach us only as part of an enquiry you choose to submit.

We do not ask for, and ask that you do not send, confidential project documents, personal information about third parties, health information, government identifiers or payment details through the enquiry form.

3. How we use it

Information you send us is used to respond to your enquiry, to assess whether an engagement is appropriate, and to continue that correspondence. Technical log data is used to serve the site, maintain its security, prevent abuse, and meet any legal obligation that applies to us. We do not sell personal information. We do not disclose it for advertising. We do not use enquiry content to train machine learning models.

We will only use your contact details to send you material unrelated to your enquiry if you ask us to.

4. Third parties and overseas disclosure

The service providers below necessarily handle information from this site, or the messages you send us. They are located outside Australia, or operate global infrastructure, which means contacting us involves disclosure of your information overseas. We describe each provider by the role it performs rather than by name, because the specific providers we use may change.

Service providers handling information from this website
Provider	Role	Location
Enquiry form provider	Receives and delivers enquiry form submissions to our mailbox, and retains submissions in its account.	Determined by the provider; may include overseas processing
Website hosting provider	Hosts and serves this website, records standard server logs, and provides aggregate website analytics.	Operates global infrastructure; includes overseas processing
Email provider	Receives, stores and delivers enquiry notifications and any email you send to ai@kyperx.com.	Determined by the provider; may include overseas processing

Website fonts are served from this site itself rather than from a third-party font service, so viewing a page does not disclose your IP address to a font provider.

Where you send an enquiry, you consent to that disclosure occurring. If you would prefer your information not to pass through our enquiry form provider, email us directly at ai@kyperx.com instead of using the form. Email is still handled by our email provider.

5. Storage, security and retention

Enquiry submissions are transmitted over an encrypted connection and are held in our email system and with our enquiry form provider. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls on the accounts that receive enquiries.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent over the internet.

We keep enquiry correspondence for as long as it is needed for the purpose it was collected, and for any period we are required to keep records. We have not published a fixed deletion schedule, because we would rather describe what we actually do than state a period we do not enforce. Retained material is reviewed periodically and removed when no longer needed. You may ask us to delete your enquiry at any time, and we will do so unless we are required to keep it.

6. The Australian Privacy Principles

KyperX Pty Limited is an Australian company. The Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to organisations meeting the thresholds and criteria set out in that Act; some small businesses fall outside it. We have not published an assessment of which category we fall into, and nothing in this policy should be read as a claim of certified or independently assessed compliance.

What we do commit to is this: we have adopted this policy as our operating standard and handle personal information consistently with it, whether or not a particular obligation is currently triggered. Where the Australian Privacy Principles do apply to a given handling of your information, we handle it in accordance with them.

7. Access, correction and complaints

You may ask us to confirm what personal information we hold about you, to provide access to it, or to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. There is no charge for making a request; if providing access involves significant work we may charge a reasonable cost, and we will tell you before doing so.

If you believe we have mishandled your personal information, contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

8. Contacting us

Privacy enquiries, access and correction requests, deletion requests and complaints should be sent to ai@kyperx.com. Please put “Privacy” in the subject line so your message is routed correctly.

Postal correspondence can be arranged by emailing that address first. You can also reach us through the contact page, but email is the faster route for a privacy request.

Privacy contact
Entity	KyperX Pty Limited
ABN	59 619 985 036
Privacy contact	ai@kyperx.com

9. Changes to this policy

We may update this policy as the site or our practices change — for example, if analytics are introduced or a service provider changes. The current version is always published at this address, with the date it took effect shown at the top of the page. Material changes affecting how we handle information already collected will be notified to affected people where practicable.